In the digital world, online shopping offers convenience and variety.

But how can you ensure a safe and enjoyable experience?

Α. Information You Need to Know:

a. Before purchasing:

• Features: Understand the key features of the product or service.
• Seller information: Verify the seller's name, address, and contact details.
• Price: Confirm the total cost, including any additional charges (e.g., shipping).
• Procedures: Learn about the payment and delivery processes.
• Right of withdrawal: Be aware of the right to return within 14 days.
• After-sales services: Ask about any available support services.
• Contract: Read the terms and conditions carefully before signing.
• Additionally: For digital content, obtain information about functionality, any geographical restrictions, and the possibility of copying.

b. Right of withdrawal:

• You can cancel your order within 14 days of receipt.
• Inform the seller in writing (e.g., email) of your withdrawal.
• The seller must refund you within 14 days of notification.
• You must return the goods intact.

c. Prices and payments:

• The total price, including charges, must be clear.
• You must explicitly state that you are aware of the cost and agree to pay.
• "Pre-selected" boxes for additional charges are prohibited.

d. Delivery of goods:

• The seller must deliver the product within 30 days (or agreed time).
• If there is a delay, notify the seller and give a reasonable additional period.
• If the seller fails to deliver the product, you can terminate the contract.

e. Protect Your Rights:

• Keep receipts: Keep all documents (e.g., invoices, receipts) related to the purchase.
• Get informed: Know your rights as a consumer.
• File a complaint: In case of a problem, you can file a complaint with the seller or the competent authorities.

Remember:

• Be careful with purchases from unknown websites or sellers.
• Use secure payment methods.